Overview

We may require you to follow additional rules or guidelines in order to make purchases or reservations, to participate in certain promotions, or for other reasons.

In such cases, you may be asked to expressly consent to the Conditions of Purchase and the Assumption of Risk Agreement, for example, by clicking on a radio button marked “I have read and accept the Conditions of Purchase and the Assumption of Risk Agreement.” This type of agreement is known as a “click-through” agreement. In addition, certain policies or terms of sale may apply to online purchases or reservations made, which may be deemed accepted when you complete or confirm your purchase or reservation. All additional terms and click-through agreements as described in this paragraph are referred to as the Conditions of Purchase and the Assumption of Risk Agreement.


Season Passes

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Cross Country Season Passes

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Frequent Skier Cards

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Activities

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Sports Programs

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Gift Cards

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Seasonal Lockers

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Season Passes

All 2020/21 SKI3 and Whiteface Season Pass holders must electronically sign the Season Pass Terms & Conditions for your SKI3 Card to be valid and open the gates at the base of all lifts. If purchasing online, you’ll be presented the 2020/21 Season Pass Terms & Conditions immediately after you check out and complete your purchase. If purchasing over the phone or by mail, you should receive an email with a link to electronically sign this document.

You can review the full 2020/21 Season Pass Terms & Conditions below.

View Terms »

Cross Country Season Passes

All 2020/21 Cross Country Season Pass holders must electronically sign the Cross Country Season Pass Terms & Conditions for your RFID Card to be valid and open the gates at the Mt. Van Hoevenberg trails entrance. If purchasing online, you’ll be presented the 2020/21 Cross Country Season Pass Terms & Conditions immediately after you check out and complete your purchase. If purchasing over the phone or by mail, you should receive an email with a link to electronically sign this document.

You can review the full 2020/21 Cross Country Season Pass Terms & Conditions below.

View Terms »

Frequent Skier Cards

All purchases are final. Your Frequent Skier Card is valid through Closing Day, Spring 2021. Your Frequent Skier Card is associated exclusively with your guest profile and cannot be transferred to another person. We do not guarantee snow conditions, weather conditions, open terrain, number of lifts opening, or availability of lift tickets on any given day.

Between the dates of December 1, 2020 and March 15, 2021, if your Frequent Skier Card is unused and the first day free is not redeemed, AND one of the following scenarios occurs:

  1. Whiteface Mountain closes due to COVID-19 and remains closed through the end of the 2020/21 season, or
  2. You experience official government travel restrictions that remain in effect through the end of the 2020/21 season

Then you may request* a full purchase credit for the value of your card. Purchase credits will be issued in the form of a Snow Guarantee Card valid through Closing Day, Spring 2022.

*Requests must be made online via a Customer Service Form by May 1, 2021. 

Activities

The Terms & Conditions listed below are applicable to the following activities at Whiteface and the Lake Placid Olympic Sites: Cliffside Coaster, Cloudsplitter Gondola Rides, Cross Country Mountain Biking, Disc Golf, Olympic Jumping Complex Skyride, Olympic Museum, Sky Flyer Zipline, and Whiteface Veterans’ Memorial Highway. Any activity-specific Terms & Conditions are also listed here accordingly.

  • All purchases are final.
  • Activity tickets are non-refundable, non-transferable to anther person, and cannot be shifted to another day.
  • Activity availability is subject to change and may be weather dependent. For up-to-date information, view our activity calendar here.

Additional Activity-Specific Terms & Conditions

Cliffside Coaster

All participants must adhere to the following ride parameters:

  • No open-toed shoes
  • Driver must be at least 9 years old and 52 inches tall. If you are driving with a passenger, you must be 18 or older.
  • Passenger must be between 3-12 years old and least 36 inches tall.
  • The total weight limit for the Cliffside Coaster is 300 lbs per sled.
  • This ride is not recommended for those who are pregnant, have back issues, heart conditions, or who have recently had surgery.

Disc Golf

  • There is a $5 fee per lost disc.

Sky Flyer Zipline

All participants must adhere to the following ride parameters:

  • No open-toed shoes
  • Weight of rider must be between 50-260 lbs
  • Height of rider must be between 52-80 inches
  • This ride is not recommended for those who are pregnant, have back issues, heart conditions, or who have recently had surgery.

Sports Programs

All sports program participants must adhere to the following Terms & Conditions.

Figure Skating Training Sessions

Your coach must sign off that your temperature is normal and that you have no COVID-19 symptoms EACH DAY.

All purchases are final. Training Sessions are non-refundable. Session availability is subject to change.

Gift Cards

All purchases are final. Gift Cards are non-refundable. Gift Cards will not expire until the balance is $0. You may choose to reload your Gift Card online or at the mountain with any denomination.

Seasonal Lockers

All 2020-2021 Seasonal Locker Rental purchasers must electronically sign the Centerplate at Whiteface Mountain Seasonal Locker Rental Agreement (2020-2021) at time of purchase. If purchasing online, you’ll be presented this agreement immediately after you complete your purchase. If purchasing over the phone or by mail, you should receive an email with a link to electronically sign this document.

You can review the full Centerplate at Whiteface Mountain Seasonal Locker Rental Agreement (2020-2021) below.

View Agreement »