Conditions of Purchase - Whiteface Mountain

Overview
Season Passes
XC Season Passes
Frequent Skier Cards
Lift Tickets
Lessons & Programs
Rentals
Uphill Season Passes
XC Day Tickets
Activities
Gift Cards
Seasonal Lockers

Overview

We may require you to follow additional rules or guidelines in order to make purchases or reservations, to participate in certain promotions, or for other reasons.

In such cases, you may be asked to expressly consent to the Conditions of Purchase and the Assumption of Risk Agreement, for example, by clicking on a checkbox marked “I have read and accept the Conditions of Purchase and the Assumption of Risk Agreement.” This type of agreement is known as a “click-through” agreement. In addition, certain policies or terms of sale may apply to online purchases or reservations made, which may be deemed accepted when you complete or confirm your purchase or reservation. All additional terms and click-through agreements as described in this paragraph are referred to as the Conditions of Purchase and the Assumption of Risk Agreement.

Season Passes

All SKI3 and Whiteface Season Pass holders must electronically sign the Season Pass Terms & Conditions for your SKI3 Card to be valid and open the gates at the base of all lifts. If purchasing online, you’ll be presented the Season Pass Terms & Conditions prior to checkout. If purchasing over the phone or via mail, you should receive an email with a link to electronically sign this document.

You can review the full 2024/25 Season Pass Terms & Conditions below.

View Terms & Conditions »

XC Season Passes

All Cross Country Season Pass holders must electronically sign the Cross Country Season Pass Terms & Conditions for your RFID card to be valid and open the gates at the Mt. Van Hoevenberg trails entrance. If purchasing online, you’ll be presented the Cross Country Season Pass Terms & Conditions prior to checkout. If purchasing over the phone or via mail, you should receive an email with a link to electronically sign this document.

You can review the full 2023/24 Cross Country Season Pass Terms & Conditions below.

View Terms »

Frequent Skier Cards

All purchases are final. Your Frequent Skier Card is valid through Closing Day, Spring 2024. Your Frequent Skier Card is associated exclusively with your guest profile and cannot be transferred to another person. We do not guarantee snow conditions, weather conditions, open terrain, number of lifts opening, or availability of lift tickets on any given day.

Frequent Skier Tickets

All purchases are final. Frequent Skier Tickets are non-refundable, non-transferable to another person, and cannot be shifted to another day.

We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.

If you are unable to travel due to unforeseen circumstances, please contact us via our Customer Service form here.

Lift Tickets

All purchases are final. Lift Tickets are non-refundable and valid only for the arrival date (and consecutive days, for multi-day tickets) selected at the time of purchase. Your Lift Ticket is associated exclusively with your guest profile and cannot be transferred to another person.

To ensure the date you wish to ski or ride, tickets must be purchased online in advance.

All lift tickets must be loaded onto our reusable SKI3 Card. If you do not have one, it can be added to your shopping cart (new card fee $5) at the time of purchase. Cards are unique to the individual and are not transferrable.

Snow conditions, weather conditions, open terrain, or the number of lifts operating are always subject to change.

Easy Cancellations and Date Changes

While all sales are final, we understand that sometimes life happens and you’ll need to change your trip plans. We have updated our policy to allow guests to change ticket dates or cancel if necessary. Guests will be issued a credit to reflect the dollar value spent on tickets and/or rentals. A one-time transaction fee of $15 per order will be deducted from the amount credited. Credits will be issued via e-mail. Credits can be used online to re-purchase lift tickets, lessons, and rentals. To request your ticket change, please submit our ticket change request form on or before the starting date of your lift tickets – CLICK HERE.

Snow Guarantee

We strive to always present an exceptional experience and great snow conditions, but there may be days when uncontrollable factors come into play. If you arrive at the mountain and decide that you would prefer to ski another day, please bring your tickets to the Guest Services office within 1 hour of your first scan at the lift to exchange for a Snow Guarantee. You will be issued a credit in the amount of the cost of your lift ticket – which can be used toward another lift ticket, lesson, or rental within 1 year of the issue date.

Lessons & Programs

Season-Long Program Passes

All Season-Long Program Pass purchasers must electronically sign the 2024/25 Season-Long Program Pass Agreement. If purchasing online, you’ll be presented with the 2024/25 Season-Long Program Pass Agreement prior to checkout. If purchasing over the phone, you should receive an email with a link to electronically sign this document.

You can review the full 2024/25 Season-Long Program Pass Agreement below.

View Agreement »

Day & Multi-Week Lessons/Programs

All day and multi-week lesson/program participants must electronically sign the 2023/24 Day and Multi-Week Lesson/Program Agreement. If purchasing online, you’ll be presented with the 2023/24 Day and Multi-Week Lesson/Program Agreement prior to checkout. If purchasing over the phone, you should receive an email with a link to electronically sign this document.

You can review the full 2023/24 Day and Multi-Week Lesson/Program Agreement below.

View Agreement »

Rentals

Ski & Snowboard Rentals

All purchases are final. Equipment Rentals are non-refundable and date-specific for the arrival date selected at time of purchase. Your Equipment Rental is associated exclusively with your guest profile and cannot be transferred to another person.

Equipment rentals are issued on a first come, first served basis. We do not guarantee availability of specific boot, ski or snowboard sizes. The included damage waiver applies to equipment breakage only for the date(s) of your rental. It does not apply to lost, misplaced or stolen equipment.

If you are unable to travel due to unforeseen circumstances, please contact us via our Customer Service form here.

If Whiteface needs to fully close due to COVID-19 on any date that you have booked equipment rentals, you may choose to receive a purchase credit or a full order refund. Purchase credits are issued onto a Snow Guarantee Card valid for one year from date of issue and eligible for online and in person ticket, lesson, rental and activity purchases.

Cross Country Ski & Snowshoe Rentals

Equipment rentals are issued on a first come, first served basis. We do not guarantee availability of specific boot and ski sizes. All equipment must be returned to the rental shop in the Mountain Pass Lodge by the agreed date prior to 4:30 pm.

If you are unable to travel due to unforeseen circumstances, please contact us via our Customer Service form here.

Uphill Season Passes

All Whiteface Uphill Season Pass holders must electronically sign the Season Pass Terms & Conditions for your Uphill Season Pass to be valid. If purchasing in person, over the phone or via mail, you should receive an email with a link to electronically sign this document.

You can review the full 2023/24 Uphill Season Pass Terms & Conditions below.

View Agreement »

XC Day Tickets

All purchases are final. Cross-Country Tickets are non-refundable and cannot be shifted to another day. Your Cross-Country Ticket is associated exclusively with your guest profile and cannot be transferred to another person. We do not guarantee snow conditions, weather conditions, or open terrain.

If you are unable to travel due to unforeseen circumstances, please contact us via our Customer Service form here.

Activities

The terms & conditions listed below are applicable to the following activities at the Lake Placid Olympic Sites: Be A Biathlete, Bobsled Experience, Cliffside Coaster, Cloudsplitter Gondola Rides, Cross Country Mountain Biking, Disc Golf, Discover Luge, Discover Mountain Biking, Ice Skating, Lake Placid Olympic Museum, Olympic Jumping Complex Skyride, Olympic Museum, Sky Flyer Zipline, Stick N’ Puck, and Whiteface Veterans’ Memorial Highway.

All purchases are final.
Activity tickets are non-refundable, non-transferable to another person, and cannot be shifted to another day.
Activity availability is subject to change and may be weather dependent. For up-to-date information, view our activity calendar here.

Activity-Specific Information

Any additional activity-specific terms & conditions or other requirements are linked below for the respective activities.

Gift Cards

All purchases are final. Gift Cards are non-refundable. Gift Cards will not expire until the balance is $0. You may choose to reload your Gift Card online or at the mountain with any denomination.

Seasonal Lockers

All Seasonal Locker rental purchasers must electronically sign the 2024/25 Seasonal Locker Agreement at time of purchase. If purchasing online, you’ll be presented this agreement prior to checkout. If purchasing over the phone or via mail, you should receive an email with a link to electronically sign this document.

You can review the full 2024/25 Seasonal Locker Agreement below.

View Agreement »

Northern Adirondacks

Southern Adirondacks

Catskills

Conditions
of Purchase

Overview

Season Passes

Cross Country Season Passes

Frequent Skier Cards

Lift Tickets

Lessons & Programs

Rentals

Uphill Season Passes

XC Day Tickets

Activities

Gift Cards

Seasonal Lockers

Season Passes

XC Season Passes