- Contact Info
- General Inquiries
- Customer Service
- Lost & Found
- Snowsports Inquiries
- Pass Assurance Request
Contact Info
Physical Address
5021 Route 86,ย Wilmington, NY 12997
Mailing Address
PO Box 1980, Wilmington, NY 12997
Phone Numbers
(518) 946-2223
(877) SKI-FACE (Snow Report Presented by Ariens)
For help planning your trip to Whiteface Mountain or any general inquiries, complete the General Inquiries formย below.
For questions, changes or cancellation requests regarding an orderโwhether you purchased online or in-personโcomplete ourย Customer Service formย below.
If you have lost any item(s) at Whiteface, please fill out the Lost & Found form below, and our Guest Services staff will contact you if and when your item is returned.
For questions, changes or cancellation requests regarding your lessons, please fill out the Snowsports School form below and someone will email you back shortly.
To request SKI3 Season Pass Assurance, please fill out the Pass Assurance Request form below by November 14, 2025.
Request SKI3 Assurance ยปGeneral Inquiries
Need help planning your trip to the Whiteface Mountain? Please fill out the form below and someone will email you back shortly.
Whiteface - Contact Us
Customer Service
For questions, changes or cancellation requests regarding your order,ย please complete the form below and a customer service representative will be in touch shortly!
Although all sales are final, we understand that sometimes life happens and you need to change your plans. We have updated our policy to allow guests to change ticket dates or cancel if necessary. Guests will be issued a credit to reflect the dollar value spent on tickets and/or rentals. A one-time transaction fee of $15 per order will be deducted from the amount credited. Credits will be issued via e-mail and will be valid for 13 months from issuance of the credit. Credits can be used online to re-purchase lift tickets, lessons, and rentals.
Please complete the form below to request a change in your pre-purchased tickets. The request must be submitted on or before the starting date of your lift tickets. Thank you!
Customer Service Request Form
Lost & Found
If you have lost any item(s) at Whiteface, please fill out the Lost & Found Form below,ย and our Guest Services staff will contact you if and when your item is returned.
Whiteface Lost & Found
Snowsports Inquiries
For questions, changes or cancellation requests regarding your lessons, please complete the form below and a snowsports representative will be in touch shortly!
Snowsports General Inquiry
Pass Assurance Request
To request SKI3 Season Pass Assurance, please fill out the Pass Assurance Request form below by November 14, 2025.