Contact Info

Physical Address

5021 Route 86, Wilmington, NY 12997

Mailing Address

PO Box 1980, Wilmington, NY 12997

Phone Numbers

(518) 946-2223
(877) SKI-FACE (Snow Report Presented by Ariens)


For help planning your trip to Whiteface Mountain or any general inquiries, complete the General Inquiries form below.

General Inquiries »


For questions, changes or cancellation requests regarding an order—whether you purchased online or in-person—complete our Customer Service form below.

Customer Service »


If you have lost any item(s) at Whiteface, please fill out the Lost & Found form below, and our Guest Services staff will contact you if and when your item is returned.

Lost & Found »


For questions, changes or cancellation requests regarding your lessons, please fill out the Snowsports School form below and someone will email you back shortly.

Lessons »


To request SKI3 Season Pass Assurance, please fill out the Pass Assurance Request form below by November 15, 2024.

Request SKI3 Assurance »

General Inquiries

Need help planning your trip to the Whiteface Mountain? Please fill out the form below and someone will email you back shortly.

Whiteface - Contact Us

  • This field is for validation purposes and should be left unchanged.

Customer Service

For questions, changes or cancellation requests regarding your order, please complete the form below and a customer service representative will be in touch shortly!

Although all sales are final, we understand that sometimes life happens and you need to change your plans. We have updated our policy to allow guests to change ticket dates or cancel if necessary. Guests will be issued a credit to reflect the dollar value spent on tickets and/or rentals. A one-time transaction fee of $15 per order will be deducted from the amount credited. Credits will be issued via e-mail and will be valid for 13 months from issuance of the credit. Credits can be used online to re-purchase lift tickets, lessons, and rentals.

Please complete the form below to request a change in your pre-purchased tickets. The request must be submitted on or before the starting date of your lift tickets. Thank you!

Customer Service Request Form

  • This can be found on your confirmation email and/or your print@home ticket(s) (e.g. 19831623)
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Lost & Found

If you have lost any item(s) at Whiteface, please fill out the Lost & Found Form below, and our Guest Services staff will contact you if and when your item is returned.

Whiteface Lost & Found

  • 1. Contact Information

    Please complete the following information so we may contact you in case your items have been found.
  • 2. Lost Item(s)

  • Drop files here or
    Accepted file types: jpg, Max. file size: 15 MB, Max. files: 3.
      Photos must be in jpg format and cannot exceed 1.46MB
    • (Provide unique details if possible. For example: phone lock screen, colors, size, manufacturer, etc.)
    • MM slash DD slash YYYY
    • (For example: lodge name, trail, lift, restaurant, etc.)
    • This field is for validation purposes and should be left unchanged.

    Snowsports Inquiries

    For questions, changes or cancellation requests regarding your lessons, please complete the form below and a snowsports representative will be in touch shortly!

    Snowsports General Inquiry

    • This field is for validation purposes and should be left unchanged.

    Pass Assurance Request

    All 2024/25 Season Passholders (including single mountain and limited passes) are eligible to request a SKI3 Assurance purchase credit through November 15, 2024 using the request form below.

    Your SKI3 Assurance credit will be issued after the November 15, 2024 deadline for the full amount of your pass purchase* onto a Snow Guarantee Card valid through Closing Day, Spring 2026. Please allow up to four weeks for processing.

    *If you have used your Season Pass (for lift access and/or passholder perks) anytime between the date of purchase and the date of request, you will receive an 85% purchase credit.