Contact Us | Whiteface Mountain

Contact Info
General Inquiries
Customer Service
Lost & Found
Snowsports Inquiries
Pass Assurance Request

Contact Info

Physical Address

5021 Route 86, Wilmington, NY 12997

Mailing Address

PO Box 1980, Wilmington, NY 12997

Phone Numbers

(518) 946-2223
(877) SKI-FACE (Snow Report Presented by Ariens)

For help planning your trip to Whiteface Mountain or any general inquiries, complete the General Inquiries form below.

General Inquiries »

For questions, changes or cancellation requests regarding an order—whether you purchased online or in-person—complete our Customer Service form below.

Customer Service »

If you have lost any item(s) at Whiteface, please fill out the Lost & Found form below, and our Guest Services staff will contact you if and when your item is returned.

Lost & Found »

For questions, changes or cancellation requests regarding your lessons, please fill out the Snowsports School form below and someone will email you back shortly.

Lessons »

To request SKI3 Season Pass Assurance, please fill out the Pass Assurance Request form below by November 14, 2025.

Request SKI3 Assurance »

General Inquiries

Need help planning your trip to the Whiteface Mountain? Please fill out the form below and someone will email you back shortly.

Whiteface - Contact Us

Name*
First Last
Email*
Phone
Subject*
Comments*
Email
This field is for validation purposes and should be left unchanged.

Customer Service

For questions, changes or cancellation requests regarding your order, please complete the form below and a customer service representative will be in touch shortly!

Although all sales are final, we understand that sometimes life happens and you need to change your plans. We have updated our policy to allow guests to change ticket dates or cancel if necessary. Guests will be issued a credit to reflect the dollar value spent on tickets and/or rentals. A one-time transaction fee of $15 per order will be deducted from the amount credited. Credits will be issued via e-mail and will be valid for 13 months from issuance of the credit. Credits can be used online to re-purchase lift tickets, lessons, and rentals.

Please complete the form below to request a change in your pre-purchased tickets. The request must be submitted on or before the starting date of your lift tickets. Thank you!

Customer Service Request Form

Name*
First Last
Email*
Phone
Mailing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Order Number (for online purchases)
This can be found on your confirmation email and/or your print@home ticket(s) (e.g. 19831623)
I am looking to:*
Please provide additional details regarding your request:
CAPTCHA
Email
This field is for validation purposes and should be left unchanged.

Lost & Found

If you have lost any item(s) at Whiteface, please fill out the Lost & Found Form below, and our Guest Services staff will contact you if and when your item is returned.

Whiteface Lost & Found

1. Contact Information
Please complete the following information so we may contact you in case your items have been found.
Name*
First Last
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Email*
Phone
2. Lost Item(s)
Please Choose the type of item(s) you lost.*
Upload Photo of Lost Item
Drop files here or

Accepted file types: jpg, Max. file size: 15 MB, Max. files: 3.
Photos must be in jpg format and cannot exceed 1.46MB
Describe the lost item below:*
(Provide unique details if possible. For example: phone lock screen, colors, size, manufacturer, etc.)
When did you lose this item?*
MM slash DD slash YYYY
Enter any details about where your items was last seen:*
(For example: lodge name, trail, lift, restaurant, etc.)
Name
This field is for validation purposes and should be left unchanged.

Snowsports Inquiries

For questions, changes or cancellation requests regarding your lessons, please complete the form below and a snowsports representative will be in touch shortly!

Snowsports General Inquiry

Name*
First Last
Email*
Phone
Subject*
Questions or comments*
Name
This field is for validation purposes and should be left unchanged.

Pass Assurance Request

To request SKI3 Season Pass Assurance, please fill out the Pass Assurance Request form below by November 14, 2025.

2025/26 SKI3/Whiteface Pass Assurance Request Form

Contact Information
Name*
First Last
Email*
Mailing Address*
This should be the best address for us to mail your Snow Guarantee Card loaded with your SKI3 Assurance purchase credit.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Season Pass Information
Which Season Pass(es) are you requesting SKI3 Assurance for?*
- My Season Pass ONLY
- My Season Pass, plus 1 or more family member pass(es)
If you ordered your pass online, please enter your Order Number:
This can be found on your confirmation email and/or your print@home ticket (e.g. 19831623)
Please enter the WTP Number for your pass:
This 14-digit number can on the back of your SKI3 (RFID) Card at the bottom
How many passes total are you requesting SKI3 Assurance for?
Please include yourself in the total, so e.g. if you are requesting for yourself, a spouse, and two children, you would enter 4.
If you ordered your passes online, please enter your Order Number(s):
This can be found on your confirmation email and/or your print@home ticket (e.g. 19831623). If you placed multiple online orders for your family, please separate the order numbers with a comma.
Please enter the information for all passes you are requesting SKI3 Assurance for:
First Name Last Name WTP Number

Please Include yourself in the list above. If you do not have the WTP Number located on the back of your SKI3 Card, please leave the field blank. Use the + icon to add rows for each family member.
Request Details
Reason(s) for Request:*
- I no longer have time to ski/ride this season.
- I would like to defer my pass for financial reasons.
- I do not feel comfortable skiing/riding this season.
- I no longer have the ability to travel to the mountain (e.g. due to government restrictions).
- I am no longer able to ski/ride due to an injury/medical reasons.
- Other
Please select at least one of the following reasons for your SKI3 Assurance request.
Please share any additional details on why you chose to request a SKI3 Assurance purchase credit:
Request Confirmation
Acknowledgement*
I confirm my request for a SKI3 Assurance purchase credit.
Details: I acknowledge that after the SKI3 Assurance deadline on November 14, 2025, my Season Pass and my family members' Season Pass(es) (if included in my request), will be deactivated, and I will receive a 100% purchase credit* in the form of a Snow Guarantee Card valid through Closing Day, Spring 2027. Once a Season Pass is deactivated, it can no longer be used for lift access or Season Pass perks. You may choose to reload other lift access items onto your RFID-enabled SKI3 Card.

Your Snow Guarantee Card will be mailed to the address provided at the top of this form after the November 14, 2025 deadline. Families requesting SKI3 Assurance for multiple passes will be issued ONE Snow Guarantee Card with the total value for the requested purchase credits. Please allow up to 4 weeks for processing and mailing.

*If you have used your Season Pass (for lift access and/or pass holder perks) anytime between the date of purchase and the date of request, you will receive an 85% purchase credit.
Comments
This field is for validation purposes and should be left unchanged.