Contact Info

Mailing Address

5021 Route 86, Wilmington, NY 12997

Important Phone Numbers

(518) 946-2223
(877) SKI-FACE (snow report)

For help planning your trip to Whiteface Mountain or any general inquiries, complete the General Inquiries form below.

General Inquiries »

For questions, changes or cancellation requests regarding an order—whether you purchased online or in-person—complete our Customer Service form below.

Customer Service »

If you have lost any item(s) at Whiteface, please fill out the Lost & Found Form below, and our Guest Services staff will contact you if and when your item is returned.

Lost & Found »

All 2020/21 Season Pass Holders (including mountain and limited passes) are eligible to request a 100% SKI3 Assurance purchase credit through December 1, 2020 using the request form.

Request Your SKI3 Assurance »

General Inquiries

Need help planning your trip to the Whiteface Mountain? Please fill out the form below and someone will email you back shortly.

Whiteface - Contact Us

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Customer Service

For questions, changes or cancellation requests regarding your order, please complete the form below and a customer service representative will be in touch shortly!

Customer Service Request Form

  • This can be found on your confirmation email and/or your print@home ticket(s) (e.g. 19831623)
  • This field is for validation purposes and should be left unchanged.

Lost & Found

If you have lost any item(s) at Belleayre, please fill out the Lost & Found Form below, and our Guest Services staff will contact you if and when your item is returned.

Lost & Found

  • 1. Contact Information

    Please complete the following information so we may contact you in case your items have been found.

  • 2. Lost Item(s)

  • Drop files here or
    Accepted file types: jpg.
    Photos must be in jpg format and cannot exceed 1.46MB
  • (Provide unique details if possible. For example: phone lock screen, colors, size, manufacturer, etc.)
  • Date Format: MM slash DD slash YYYY
  • (For example: lodge name, trail, lift, restaurant, etc.)
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