Know the Zone
Know the Zone is our Collision Prevention Campaign. Help us reduce guest collisions by knowing the zone. You will find Know the Zone signs at the base and top of every lift at Whiteface, Gore and Belleayre!
Always show courtesy and be aware that there are elements of risk in skiing/snowboarding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Observe the National Ski Areas Association’s Your Responsibility Code listed below to ensure a great day on the hill. While on the hill, avoid collisions by giving others 15 feet of space on all sides. If kids are present, go slower and give them even more room. Know that skiers/riders can turn suddenly, so stay in control to obey the 15- foot zone.
BE READY – Slow down or be ready to slow down and avoid objects or other people. Be sure you can control yourself no matter the conditions.
STAY ALERT – Know who and what is around you, especially other skier/riders and be aware of changing conditions.
PLAN AHEAD – If you are unfamiliar with the terrain, don’t go full-bore. Take it easy, learn the run and make notes where you might want to slow down next.
Our Commitment to Safety
We provide guest education on how to ski and snowboard responsibly.
We offer ski and snowboard lessons from qualified instructors.
We staff a trained ski patrol to provide first aid, assess mountain safety, post warnings, close trails.
We conduct ongoing lift inspections and maintenance, work with regulatory agencies, and staff trained lift operations personnel to operate lifts.
We monitor weather and mountain conditions and modify operations when appropriate.
We provide trail difficulty rating symbols relative to a resort’s specific terrain.
We use required and industry-approved signage to help and educate guests.
Skiers responsibility code
Always stay in control, and be able to stop or avoid other people or objects.
People ahead of you have the right of way. It is your responsibility to avoid them.
Do not stop where you obstruct a trail or are not visible from above.
Whenever starting downhill or merging into a trail, look uphill and yield to others.
Always use retention devices to help prevent runaway equipment.
Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
Prior to using any lift, you must have the knowledge and ability to load and unload safely.
Always brake your speed when entering a SLOW ZONE. Match your speed to the flow of traffic.
Caution – snowmobiles, snowcats and snowmaking may be encountered at any time
Users shall adhere to all closures, warning signs and ropes at all times as well as all rules and regulations set forth in the Skier’s Responsibility Code and Safety In Skiing Code Part 54 of Title 12 of the Official Compilation of Codes, Rules and Regulations of the State of New York (12 NYCRR Part 54). For the full NYS Skiers Responsibility Code, visit https://www.iskiny.com/explore-new-york/nys-ski-code.
Report an Accident
How to Report an Accident
Any mountain employee can help you. Look for Ski Patrol in the red jackets or Mountain Hosts in the orange jackets. If you are hurt or know of someone else who is, these folks are there to help.
Stop at the top or bottom of any lift. The lift personnel can help you.
Call (518) 946-8111 or 811 from any mountain phone. (PLEASE DO NOT CALL 911)
*MOST IMPORTANTLY: Please know the name of the trail the injured person is on. This saves time in getting help to them
Here to Help
Ski Patrol & First Aid Stations
The main Medical Services Area (MSA) is located in the Main Level of the Base Lodge. Ski Patrol stations are located at the tops of Little Whiteface, Summit Quad, and Lookout Triple; the base of the Summit Quad (on skier’s left); and at Bear Den Lodge during holiday periods.
Mountain Hosts are here to provide excellent customer service to our valued guests from the beginning of their day through the end. When you arrive at Whiteface, our Hosts will guide you through our designated unloading lanes, assist you unloading your equipment, and get you on your way to enjoying your day at Whiteface as quickly as possible. Hosts lead our very popular First Tracks program on weekends and over holiday periods. Hosts are also stationed at the top of several lifts to answer any questions you may have about trail conditions and ability ratings and are available for guided tours of our mountain upon request at the Customer Service desk. Never be shy about requesting this service, we love to do it!
The Mountain Host supports our Ski Patrol in speed control throughout the ski area to ensure that all of our customers are enjoying themselves in a safe and responsible manner. Hosts are on the mountain to assist you in any way you need—whether it’s to help you get your skis back on after a fall, get trail directions, or just to recommend one of our many great places to have lunch on the mountain. At the end of the day, we will help you through our designated loading lanes and get you on your way home or to your hotel after a great day of skiing or riding at Whiteface!
Emergency notices are posted at the base of every lift. Announcements will also be made over the public-address system. Always arrange a meeting place and time with the members of your group in case someone becomes separated.
It is your responsibility to “Know the Code.” Risk-awareness sessions, where a safety person discusses the day’s conditions and hazards, are conducted by request. Stop at the Guest Services Desk for updates on the day’s conditions.
Mountain Operational Times
Whiteface is open for skiing and riding from 8:30 am until 4:00 pm. There is no Medical Services or Ski Patrol activity beyond these times. People using Whiteface Mountain outside of operational times are responsible for their own safety and rescue.
|Operating Hours||Open / Close|
|Gondola Rides - Foot Passengers||8:30 am to 3:15 pm - Daily|
|Tickets||8:00 am to 4:30 pm - Daily|
|Lifts - Lower Mountain||8:30 am to 4:00 pm - Daily|
|Lifts - Upper Mountain||9:00 am to 3:30 pm - Daily|
|Bean Den Lodge||8:00 am to 4:30 pm - Daily|
|Guest Services||8:00 am to 4:30 pm - Daily|
Approved Recreational Devices
- Only skis and snowboards with metal edges and retention devices are allowed on Whiteface Mountain ski trails.
- Sleds, Inner Tubes, snowmobiles and lunch trays are not allowed on Whiteface Mountain ski trails both during operational and non-operational hours.
- No uphill travel is permitted on Whiteface Mountain ski trails while the ski center is open for operation. (See Uphill Travel Policy for details)
- Whiteface forbids the use of drones on and over its property unless written permission from Management is given. (See Drone Policy for details)
The Olympic Regional Development Authority reviews our equipment policy periodically and this policy is in effect as of October 2018. You are responsible for obeying the New York State Safety in Skiing Code regardless of what equipment you use.
The lifts and trails are designed for use by guests on a wide variety of skiing and riding equipment incorporating an array of different binding systems. While within ski area boundaries, each guest shall have a device on their skiing and riding equipment that is capable of restraining or stopping it in the event it becomes detached from the user. The Whiteface Mountain Safety Patrol retains the right to prohibit any type of equipment at their discretion.
Whiteface Mountain prohibits skiing or snowboarding while carrying a child in a backpack or other suspension device.
Allowed without restrictions on all areas:
- Carving boards
- Alpine touring equipment
- Monoski (disabled)
- Biskis (disabled)
*Please note: Metal edges are required for all of the equipment listed above
- Children in backpacks or other carrying devices
- Snow skates
- Snow scooters
- Ski boards
- Bike boards
- Sleds or snow toys of any type
NYS General Obligations Law Article 18 states, “All persons using a ski trail or slope at a New York State ski area are considered to be skiers.”
To promote safety in skiing and riding by maintaining a reasonable amount of control over the conduct and behavior of skiers and riders on the mountain.
To comply with all aspects of NYS General Obligations Law Article 18 Safety in Skiing Code.
Definition of Reckless Skiing & Riding
The skier/rider who is skiing/riding in a manner that is beyond their ability to control their actions.
Any person involved in activities that may result in personal injury to themselves or to others.
Any person who fails to abide by the New York State Safety in Skiing Code (found at General Obligations Law Article 18) particularly that section entitled “Duties of Skiers” General Obligations Law 18-105. Copies are available at Ticket Booth.
Enforcement of Procedures by Whiteface Mountain
Designated staff members, including Ski Patrollers, Mountain Hosts, Snow Sports Instructors, Safety Awareness Team Members, NYSEF employees and Whiteface Mountain Management have been charged with the responsibility of monitoring the Whiteface Mountain Reckless Skier Policy. When reckless behavior is encountered on the mountain the staff member will explain the nature of the infraction and will politely issue a “warning” to the skier, and will mark the day ticket or season pass. However, if an individual is stopped for a second violation the day ticket may be revoked for the remainder of the day, and the season pass may be invalidated for one week. Passes will be secured at the MSA and may be reclaimed there.
Should there be a more serious infraction of the Safety in Skiing Code, or in the case of uncooperative behavior on the part of a skier, rider, mountain management always has the right to revoke a skier’s lift privileges at any time.
- Reduction in the number of injury cases.
- Creation of a safe and more enjoyable environment for all our guests.
- Improvement in the image of the sport of downhill skiing and boarding.
For Whiteface Ski Area and Veterans’ Memorial Highway
Due to safety and privacy concerns, Whiteface prohibits the operation or use on or above Resort property of unmanned aerial systems, or drones, by the general public—including model aircraft by recreational users and hobbyists—without the prior written authorization from Whiteface. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries. This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries. Please contact Whiteface’s General Manager if you seek prior authorization to operate any such devices. Any authorized operation of drones on or above Resort property will be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your access privileges to the Resort, or the revocation of your season pass, as well as confiscation of any prohibited equipment, and may subject violators to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.