Our first priority is on the continued health and safety of all guests and staff, and we appreciate your patience and understanding as we work to provide the best experience, we can for everyone.  Thank you for your cooperation to help reduce the spread of COVID-19 and protect our guests, community, and employees. While summer may look a little different this year, the same adventure, scenic vistas, and rugged mountains that we all love awaits!

Please review the information below in advance of your visit. We will keep this page regularly updated with helpful information; please note details are subject to change without notice. We can’t wait to see you on the mountain!

Operational Updates

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.

New York State has issued updated travel advisories as part of its COVID-19 response plan. Please read the NYS Guidance.

Mask up, to protect yourself and others. Masks are required throughout your time at Whiteface, whenever you are not actively seated and eating. Double layer masks properly fitted over your nose and mouth are required when waiting in line, interacting with staff, riding, loading, and unloading the Gondola.


At our venue, our team is:

  • Undergoing a daily health screen prior to every shift.
  • Following guidelines recommended by New York State and CDC.
  • Implementing increased frequency of cleaning procedures and a deep clean at night.
  • Reducing capacity where necessary to maintain social distancing.
  • Placing hand sanitizer stations throughout our venue.

When visiting our resorts please help us by:

  • Wearing a face covering (mask). These are required at all times while you are at Whiteface and all other ORDA venues except for when you are actively eating/drinking while seated.
  • Washing your hands often or using hand sanitizer when washing isn’t available.
  • Practicing social distancing.

Arrivals and Departure

  • Use our drop-off areas.
  • Please do not leave children unattended at drop-off areas.
  • Arrive as ready to go as possible, avoiding unnecessary indoor time.
  • Indoor storage space is limited; we encourage you to leave personal belongings in your vehicle.

Cloudsplitter Gondola

  • Guests that traveled to the mountain together can ride the Gondola together.
  • A face covering is required while waiting in line for lifts, for loading and unloading, and for the duration of your ride.
  • Windows in gondolas should remain open.
  • Please adhere to posted signage at lift areas and the directions of our staff.
Conditions »

Food and Beverage

  • All indoor food and beverage locations will adhere to a 50% reduction in capacity. Tables are spaced at a minimum of 6’ apart.
  • Thank you for making room for others. Tables in food service areas can be occupied by those who have purchased food and beverage for up to 20 minutes in any location.
  • Individuals who are bringing their own food can use our outdoor spaces.
  • Sorry, food preparation, food sharing, and heating of food are not permitted.
  • No storing food at tables, locker rooms or other public spaces at the venues. If you are bringing your own food, it should fit into a personal pack and not left in the lodge. We do not allow large backpacks or coolers.
Dining »

Lodges

  • Wear a face covering at all times. Social distancing is required.
  • Please do not socialize inside.
  • Leave all of your personal items in your vehicle.
  • Personal items cannot be stored under tables or in other areas.
  • Restroom occupancies have been reduced by 50%. Outdoor bathroom facilities are available.
Hours of Operation »

Health & Safety Information

*All health and safety information is subject to change.

It’s a shared responsibility – we’re in this together.

Thank you for your cooperation to help reduce the spread of COVID-19 and protect our guests, community, and employees. While summer may look a little different this year, the same adventure, scenic vistas, and rugged mountains that we all love awaits!

Everyday Guidelines to Help Stop the Spread: Protect Yourself and Others

  • Wear a mask if
    • You are within 6 feet of distance from other individuals
    • You are indoors at any venue or location.
  • Wash your hands often with soap and water for at least 20 seconds, especially before you eat.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough and sneezes with a tissue and discard it in a closed container.
  • Clean frequently touched surfaces and objects.

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.

New York State has issued updated travel advisories as part of its COVID-19 response plan. Please read the NYS Guidance.

Know Before You Go FAQs

Face Covering (Mask) Policy and Health Safety

  • What is the face covering (mask) policy at the resort?
    Mask wearing is required throughout your time at our resort except for when actively eating/drinking while seated. We recommend bringing extra face masks so you can change them if they get wet.
  • What face coverings (masks) are acceptable?
    Face coverings (masks) must properly cover your nose and mouth with two or more layers of protection at all times. Masks that have holes for your mouth or nose or single-layer buffs will not satisfy the mask requirement.
  • What does a daily health screening for employees entail?
    Each day that an employee works, their temperature is measured, and they are asked a series of questions regarding symptoms they might be experiencing and/or possible exposure to COVID-19. If an employee has an elevated temperature, is exhibiting any symptoms, or has been in contact with anyone with COVID-19, they are not approved to work.
  • Can you tell us about your air purification in the lodges?
    Where applicable, our lodges and other buildings with air handling units have been upgraded to State recommended Merv 13 filters. Buildings without air handling units will have portable HEPA filters placed in non-filtered areas. We will also have windows open as conditions allow to promote airflow.
  • What about cleaning and sanitizing in your lodges?
    We have introduced new cleaning procedures as recommended by New York State and CDC along with an increased cleaning schedule.

Ticketing

  • Will you require advance ticket purchase or reservations?
    No, for summer you can purchase your tickets online or onsite at any of our locations. We will be limiting the number of tickets and parking spots available to control capacity.
  • How far in advance should I purchase lift tickets?
    There is no limit to how far in advance you can purchase your lift tickets.

Parking, Arrival, & Departure

  • Are reservations needed for parking?
    No, at this time we are not planning on any parking reservation requirements.

Lifts

  • Will your gondola be running this summer?
    Yes. Windows will be open in our gondola cabins and we’re requiring all skiers and riders to wear a face-covering (mask) while in the gondola. Scenic gondola rides will soon be available for purchase online.
  • How will you maintain social distancing in lines?
    We will have signage near the base of our lifts reminding people to maintain social distancing and to please wear face coverings (masks) while in line. We’ll be asking everyone to do their part and to please wear a mask.
  • Will I have to ride the Gondola with people not in my group? We recommend that groups that arrive together, ride the lifts together. Singles have the option of riding alone or may group up with another single if they choose.

Lodges

  • How are you planning on regulating the number of people in the lodges?
    We are encouraging you to enjoy the outdoors. Lodge use is being managed by increasing the availability of outside seating, and restrooms. Seating time in food service areas will be limited to 30 minutes.
  • What about when the weather is bad? Can I go indoors?
    Our lodges will be open for you to warm up. However, we are asking guests to limit their time indoors.
  • Will you keep the windows open in the lodge?
    As conditions permit, we will be opening windows to allow for increased airflow.
  • How will restrooms operate?
    Wearing a face covering (mask) is required inside our restrooms. We are asking guests to please limit time and practice social distancing in restrooms.

Food and Beverage

  • Will dining facilities be open? Will the bar be open?
    Yes, our dining facilities will be open. In our dining areas, time will be limited to 30 minutes for seating. Like all New York State restaurants and bars, alcohol will not be served without the purchase of food. We will be working with our culinary teams to provide quick and efficient service. Please be understanding and patient while we strive to provide you the best and safest service possible.
  • Can I bring my own food?
    Yes, guests are permitted to bring their own food and utilize tables and chairs outside for eating. We will be expanding our outdoor eating areas throughout the season. Seating within our restaurants and food service areas will be for our restaurant guests only.

Events

  • Will there be special events?
    Events for the summer are not presently scheduled. We will continue to monitor the situation and create opportunities for events when they are deemed safe.
  • What about Oktoberfest?
    Oktoberfest 2021 has been moved to September 2022.

Other

  • Can you tell us about lost and found?
    Keys, wallets, and cell phones left behind will be held in a plastic bag for retrieval. Sorry, but other items will be discarded nightly.

Venue Updates

Details on Open Activities & Venues

  • The Cliffside Coaster is now OPEN & AVAILABLE Friday – Sunday from 11:00 am – 4:00 pm. Please visit the Cliffside Coaster page for all current information and instructions.
  • Hiking at Mt. Van Hoevenberg is now AVAILABLE DAILY to the public from 9:00 am – 4:00 pm. Please visit the Hiking page for all current information & instructions.
  • Hiking at Whiteface Mountain is available now. Please visit their page for all current information & restrictions.
  • The Elevator Ride to the top of the Ski Jumps is currently OPEN DAILY from 9:00 am – 4:00 pm.
  • The Skyride Gondola & Sky Flyer Zipline at the Olympic Jumping Complex are now OPEN & AVAILABLE Saturdays & Sundays to the public. Please view the Skyride & Sky Flyer pages for all current information and instructions.
  • The Lake Placid Olympic Museum and Olympic Center Store are now OPEN & AVAILABLE to the public. Please view the Lake Placid Olympic Museum & Olympic Center Store pages for all current information and instructions.

Although we are not currently offering many recreational activities, we look forward to sharing information about our schedule as it becomes available. Our Guest Services office is handling all inquiries via email at info@orda.org. If you have any questions about past ticket reservations, please call the box office at (518) 523-3330.

As a community, we are all responsible for our health and well-being. Thank you for continuing to follow the guidelines and protocols being put forth by our public officials.

View Health & Safety Information »

Outreach & Community

Outreach & Community Info

ORDA is working with local businesses to feature takeout & delivery options during this time. Check out our link below to view when restaurants around the Lake Placid region are open for takeout & delivery.

More Information »