Thank you for your cooperation to help reduce the spread of COVID-19 and protect our guests, community, and employees. Winter will look different this year, but the same adventure, scenic vistas, and snowy terrain all await!

Please review the information below in advance of your visit. We will keep this page regularly updated with helpful information; please note details are subject to change without notice. We can’t wait to see you on the mountain!

Operational Updates

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.

New York State has issued updated travel advisories as part of its COVID-19 response plan. Please read the NYS Guidance.


At our venue, our team is:

  • Undergoing a daily health screen prior to every shift.
  • Following guidelines recommended by New York State and CDC.
  • Implementing increased frequency of cleaning procedures and a deep clean at night.
  • Reducing capacity where necessary to maintain social distancing.
  • Placing hand sanitizer stations throughout our venue.

When visiting our resorts please help us by:

  • Wearing a face covering (mask). These are required at all times while you are at Whiteface and all other ORDA venues except for when actively skiing or when you are eating/drinking while seated.
  • Washing your hands often or using hand sanitizer when washing isn’t available.
  • Practicing social distancing.

Ticketing – capacities may be limited.

  • For Friday- Sunday, November 27-29  access to the mountain will be limited to those who have a season pass or are using the first day of their Frequent Skier Card.  E-tickets and window tickets will not be for sale for those dates.
  • Advanced purchase online is required for all lift tickets, lessons, and rentals.
  • The availability of tickets, lessons, or rentals for purchase at the mountain is not guaranteed, and you may not be able to ski without a pre-purchased ticket.
  • Once you have an RFID-enabled SKI3 Card (one of our lift tickets), it can be reloaded for future visits online for convenient direct-to-lift access at any of our resorts; Gore, Whiteface, and Belleayre.
Ticket Policies »

Arrivals and Departure

  • Use our expanded drop off areas.
  • Please limit the number of individuals utilizing our shuttle busses.
  • Please do not leave children unattended at drop off areas.
  • Arrive as ready to go as possible, avoiding unnecessary indoor time.
  • Indoor storage space is limited; we encourage you to leave personal belongings in your vehicle.
More Info »

Lifts

  • Skiers that traveled to the mountain together can ride the lifts together.
  • Singles have the option of boarding the lift alone or with one other individual.
  • A face covering is required while waiting in line for lifts, for loading and unloading, and for the duration of your ride.
  • Windows in gondolas should remain open.
  • Please adhere to posted signage at lift areas and the directions of our staff.
Conditions »

Food and Beverage

  • All indoor food and beverage locations will adhere to a 50% reduction in capacity. Tables are spaced at a minimum of 6’ apart.
  • Thank you for making room for others. Tables in food service areas can be occupied by those who have purchased food and beverage for up to 30 minutes in any location.
  • Please try to avoid the busier lunch hour of approximately 12 noon. Look for daily specials we will be serving during off-peak hours.
  • Individuals who are bringing their own food can use our outdoor spaces.
  • Sorry, food preparation, food sharing, and heating of food are not permitted.
  • No storing food at tables, locker rooms or other public spaces at the venues. If you are bringing your own food, it should fit into a personal pack and not left in the lodge. We do not allow large backpacks or coolers.
Dining »

Lodges

  • Wear a face covering at all times. Social distancing is required.
  • Please do not socialize inside.
  • If you need to store personal items inside, please use a locker or wall racks provided. Consider leaving all of your personal items in your vehicle.
  • Personal items cannot be stored under tables or in areas other than lockers or wall racks.
  • Restroom occupancies have been reduced by 50%. Outdoor bathroom facilities are available.
Hours of Operation »

Lessons & Programs

  • We will be having a phased opening for our snowsports programs.
  • Resort specific details coming soon for all lessons and programs.
  • We require those taking lessons to complete a health screening 24 hours prior to the lesson.
  • Those taking lessons may ride the lifts together, provided that the required health screenings for both the instructor and all students have been completed.
Snowsports »

Seasonal and Day-Use Lockers

  • Face coverings are required at all times. Please be efficient to get what you need and exit.
  • Locker fronts and locks will be sanitized nightly during the deep clean process of our lodges.
  • Please observe reduced capacities and wait for others to exit before entering. Please be courteous to your fellow skier.
  • Please limit your time inside and locker room use.
Lockers »

Shuttles

  • Face coverings are required while waiting for the shuttles, and the duration of a shuttle ride.
  • Windows will be open.
Shuttle »

Nursery

  • We will not be offering indoor childcare services this season.
Nursery »

*Please see snowsports information for our youngest guests.


SKI3 Assurance Policy

To view the SKI3 Assurance Policy, click the button below.

More Info »

Health & Safety Information

*All health and safety information is subject to change.

It’s a shared responsibility – we’re in this together.

Thank you for your cooperation to help reduce the spread of COVID-19 and protect our guests, community, and employees. While winter may look a little different this year, the same adventure, scenic vistas, and snowy terrain that we all love awaits!

Everyday Guidelines to Help Stop the Spread: Protect Yourself and Others

  • Wear a mask if
    • You are within 6 feet of distance from other individuals
    • You are indoors at any venue or location.
  • Wash your hands often with soap and water for at least 20 seconds, especially before you eat.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough and sneezes with a tissue and discard it in a closed container.
  • Clean frequently touched surfaces and objects.

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.

New York State has issued updated travel advisories as part of its COVID-19 response plan. Please read the NYS Guidance.

FAQs Know Before You Go

Face Covering (Mask) Policy and Health Safety

• What is the face covering (mask) policy at the resort?
Mask wearing is required throughout your time at our resort except for when actively skiing or when you are eating/drinking while seated. We recommend bringing extra face masks so you can change them if they get wet.
• What face coverings (masks) are acceptable?
Face coverings (masks) must properly cover your nose and mouth with two or more layers of protection at all times. Masks that have holes for your mouth or nose (neoprene ski masks) or single-layer buffs will not satisfy the mask requirement.
• What does a daily health screening for employees entail?
Each day that an employee works, their temperature is measured, and they are asked a series of questions regarding symptoms they might be experiencing and/or possible exposure to COVID-19. If an employee has an elevated temperature, is exhibiting any symptoms, or has been in contact with anyone with COVID-19, they are not approved to work.
• Can you tell us about your air purification in the lodges?
Where applicable, our lodges and other buildings with air handling units have been upgraded to State recommended Merv 13 filters. Buildings without air handling units will have portable HEPA filters placed in non-filtered areas. We will also have windows open as conditions allow to promote airflow.
• What about cleaning and sanitizing in your lodges?
We have introduced new cleaning procedures as recommended by New York State and CDC along with an increased cleaning schedule.


Ticketing

• Will you require advance ticket purchase or reservations?
Lift tickets must be purchased in advance online. We will be limiting the number of tickets available to control capacity.
• How far in advance should I purchase lift tickets?
There is no limit to how far in advance you can purchase your lift tickets. There will be a limited number of tickets available, so purchasing early is the best way to ensure you’ll have access to skiing on the day you are planning. In addition, there are discounts for purchasing further in advance for most days.
• What is a SKI3 card? How can I get a SKI3 Card?
A SKI3 Card is the name of our RFID-enabled lift ticket. The cards can be reloaded with e-tickets throughout the season for Whiteface, Gore, and Belleayre. If you do not have a SKI3 Card, simply purchase your first lift ticket online, bring the barcode to the mountain for redemption at one of our ticket boxes, and you will receive your SKI3 Card with your ticket loaded onto it.
• Will Frequent Skier Cards or Frequent Skier lift ticket reloads be limited?
At this time Frequent Skier Cards are available, but sales of new cards may be limited in the future. The first day free, which will already be loaded onto the card upon purchase, can be used at any time. Availability of Frequent Skier reloadable lift tickets will be limited in capacity, similar to all online tickets. The best way to ensure skiing and riding on a specific day is to purchase your day in advance. Please note that only two date-specific tickets can be loaded onto your Frequent Skier Card at any given time.
• Will Season Passes be for sale all year long?
We plan to have season passes for the 2020-2021 season available for purchase through at least mid-February. At this time, it is undetermined if we will go on sale with 2021-2022 season passes in March as we have in prior years.
• Can you tell us about lift tickets for ages 6 & Under AND 70+ which used to be available only at the ticket window?
Lift tickets for ages 6 & Under and 70+ can now be purchased online with the rest of the family. Like our other lift tickets, these must be purchased in advance for the date that you wish to ski. Season passes for both of these age groups are also available.
• Do you have a Military discount?
We are most thankful for all of our military and we do have a special Military Discount Card for qualifying individuals. This card can be attained online soon and will be free. Once you have signed up for the card, it can be loaded online with discounted military tickets which are 50% off Monday- Friday, and 25% off Saturday, Sunday, and during peak periods*.
• Will be there be Why Not Wednesdays? What about other specials and promotions?
At this time, we are not planning on having Why Not Wednesdays. We do not have other promotions planned. In order to best manage capacity and to help with contact tracing, our focus is on online sales and providing the best pricing on our e-stores.
• What if I purchase a date-specific lift ticket, lessons, or rentals, and am unable to ski as planned?
If you are unable to make the trip you planned, we will be happy to assist you with modifying your travel dates or issuing you a Snow Guarantee Card. To request assistance from our Guest Services, please complete our customer service contact form online.


Parking, Arrival, & Departure

• Does Whiteface have Premier Parking close to the lodge?
Currently, we do not anticipate providing any daily parking in our Premier Parking lot.
• Will there be a place outside to boot up and store belongings?
We recommend being as ready to go out of your car as possible. We are installing a heated boot-up tent in our base area, but space will be limited. Please remember to lock valuables in your car. We will not be responsible for any unattended personal items.
• Are reservations needed for parking?
No, at this time we are not planning on any parking reservation requirements.
• Can you tell us about your expanded drop off area?
Upon arrival, go directly to the base area entrance to drop off passengers. For busy days Whiteface has added an additional drop-off area at our Premiere Parking Lot to allow more guests to be dropped off. We ask that only drivers park cars and take a shuttle back to the drop-off area to meet their party unless they are with small children.
When leaving the ski area, drivers only should take a shuttle to pick up the car. Your cohert should wait at the drop-off area to be picked up.


Lifts

• Will your gondola be running this year?
Yes. Windows will be open in our gondola cabins and we’re requiring all skiers and riders to wear a face-covering (mask) while in the gondola. Scenic gondola rides will soon be available for purchase online.
• How will you maintain social distancing in chairlift lines?
We will have signage near the base of our lifts reminding people to maintain social distancing and to please wear face coverings (masks) while in line. We’ll be asking everyone to do their part and to please wear a mask.


Lodges

• How are you planning on regulating the number of people in the lodges?
We are encouraging you to enjoy the outdoors. Lodge use is being managed by increasing the availability of outside seating, foodservice, and restrooms. Inside, there will be a streamlined cafeteria menu for quicker service, grab and go locations, and online food ordering. Seating time in food service areas will be limited to 30 minutes. Additionally, the start and end times of snow sports programs are set to avoid peak foodservice demand at our lodges.
• What about when the weather is bad? Can I go indoors?
Our lodges will be open for you to warm up. However, we are asking guests to limit their time indoors. This winter will be more about skiing and riding, and less about socializing inside.
• Will you keep the windows open in the lodge?
As conditions permit, we will be opening windows to allow for increased airflow.
• How will restrooms operate?
Wearing a face covering (mask) is required inside our restrooms. We are asking guests to please limit time and practice social distancing in restrooms.
• What if the storage areas in the lodges are full?
We are recommending that you leave your personal belongings in their vehicles. Some storage will be available in lockers or shelving units provided. Sorry, but you cannot store personal belongings under tables or in non-designated areas around the lodges.
• How will locker rooms operate?
We are asking you to limit their time in locker rooms and to wear face coverings (masks) at all times. Avoid crowded areas and allow time for others to exit before entering.


Food and Beverage

• Will dining facilities be open? Will the bar be open?
Yes, our dining facilities will be open. We will also have some new grab and go items, and online food ordering opportunities. In our dining areas, time will be limited to 30 minutes for seating. Like all New York State restaurants and bars, alcohol will not be served without the purchase of food. We will be working with our culinary teams to provide quick and efficient service. Please be understanding and patient while we strive to provide you the best and safest service possible.
• Can I bring my own food?
Yes, guests are permitted to bring their own food and utilize tables and chairs outside for eating. We will be expanding our outdoor eating areas throughout the season. Seating within our restaurants and foodservice areas will be for our restaurant guests only.


Snow Sports

• What is happening with snow sports programs and lessons?
We plan on having snow sports programs. These will be phased in following the start of the season.  For more information please contact snowsports. Contact Snowsports


Rentals

• How can I reserve rentals?
Like lift tickets, all rentals need to be pre-purchased online. If you need equipment after arriving at the mountain, we will accommodate guests based on availability.


Events

• Will there be special events?
Events for the winter are not presently scheduled. We will continue to monitor the situation and create opportunities for events when they are deemed safe.


Other

• Can you tell us about lost and found?
Keys, wallets, and cell phones left behind will be held in a plastic bag for retrieval. We will also hold onto and sanitize skis, jackets, boots, and boards and set them aside. Sorry, but other items will be discarded nightly.
• Will you have guest services?
Yes, on-mountain guest services will be available, but we recommend minimizing time in the lodge. We have a customer service contact form online which we are providing to address most of your concerns. Contact Us


*2020-2021 Peak Periods

Our Peak Periods are days that see busier than average use, during these dates you will need to book well in advance and you should consider a different date if you are looking to avoid a crowd.
Friday 12/25/20 – Friday 1/1/21
Saturday 1/16/21 – Monday 1/18/21
Saturday 2/13/21 – Sunday 2/21/21

Venue Updates

Details on Open Activities & Venues

  • The Cliffside Coaster is now OPEN & AVAILABLE Friday – Sunday from 11:00 am – 4:00 pm. Please visit the Cliffside Coaster page for all current information and instructions.
  • Hiking at Mt. Van Hoevenberg is now AVAILABLE DAILY to the public from 9:00 am – 4:00 pm. Please visit the Hiking page for all current information & instructions.
  • Hiking at Whiteface Mountain is available now. Please visit their page for all current information & restrictions.
  • The Elevator Ride to the top of the Ski Jumps is currently OPEN DAILY from 9:00 am – 4:00 pm.
  • The Skyride Gondola & Sky Flyer Zipline at the Olympic Jumping Complex are now OPEN & AVAILABLE Saturdays & Sundays to the public. Please view the Skyride & Sky Flyer pages for all current information and instructions.
  • The Lake Placid Olympic Museum and Olympic Center Store are now OPEN & AVAILABLE to the public. Please view the Lake Placid Olympic Museum & Olympic Center Store pages for all current information and instructions.

Although we are not currently offering many recreational activities, we look forward to sharing information about our schedule as it becomes available. Our Guest Services office is handling all inquiries via email at info@orda.org. If you have any questions about past ticket reservations, please call the box office at (518) 523-3330.

As a community, we are all responsible for our health and well-being. Thank you for continuing to follow the guidelines and protocols being put forth by our public officials.

View Health & Safety Information »

Outreach & Community

Outreach & Community Info

ORDA is working with local businesses to feature takeout & delivery options during this time. Check out our link below to view when restaurants around the Lake Placid region are open for takeout & delivery.

More Information »