Overview

Thank you for your cooperation as we continue to navigate COVID-19. Our resorts are following state and local guidelines and we appreciate everyone’s understanding as guidelines evolve.


 

Know Before You Go Information

  • Face coverings are recommended when you cannot be socially distanced from unknown individuals.
  • Face coverings are required on shuttles and any public transportation.

We thank you for your cooperation and understanding.

Guidelines and Info

At Whiteface, our teams are:

  • Maintaining physical barriers (e.g. plexiglass) at high interaction points like ticket areas
  • Operating with increased frequency of cleaning procedures and a deep clean at night
  • Maintaining hand hygiene stations throughout our venues for guests & employees.
  • Undergoing a daily health screening prior to every shift
  • Reducing indoor capacities to help maintain 6 feet of social distancing

Purchasing Tickets:

  • It is required that tickets be purchased online in advance for specific day(s) of planned skiing to ensure you will have a ticket. Walk-up ticket sales will NOT be available during holiday periods or when we are sold out.
  • If the dates you desire are not currently available, be sure to check back! Based on our evaluation, we may add more tickets to our inventory.

Shuttles and on Mountain Transportation:

  • All drivers and guests are required to wear face coverings when riding a shuttle.

Gondola and Lift Recommendations and Requirements:

  • Face coverings are recommended on chair lifts and in the gondola when riding with unknown guests.
  • Please leave windows open in gondola cabins.

Snow Sports Lessons:

It is recommended that all lessons are reserved in advance to guarantee your plans.

  • All participants will acknowledge health screening attestation (link) within 24 hours of participating in a lesson.
  • If you currently experiencing, or have you recently (within the past 48 hours) experienced ANY of the following symptoms of COVID-19?
    • Fever (above 99.9 degrees Fahrenheit)
    • Chills
    • Cough (new or worsening)
    • Shortness of Breath (new or worsening)
    • Troubled Breathing (new or worsening)
    • Muscle Pain or Body Aches (new or worsening)
    • Headache (new or worsening)
    • New Loss of Taste or Smell
    • Sore Throat (new or worsening)
    • Congestion or Runny Nose
    • Nausea or Vomiting
    • Diarrhea
  • If you have any of these symptoms please reschedule your lesson for another day.
  • Visibly sick individuals will be removed from lessons.

Food and Beverage:

  • All indoor food and beverage locations will adhere to a 75% reduction in capacity. Tables are spaced to maintain social distancing.
  • Tables in food service areas can be occupied by those who have purchased food and beverage, please limit your time so we have space for everyone.
  • Please try to avoid the busier lunch hour of approximately 12 noon. Most menu items and daily specials are available during off-peak hours.
  • Individuals who are bringing their own food is not permitted
  • No storing food at tables, locker rooms, or other public spaces. If you are bringing your own food, it should fit into a personal pack and not be left in the lodge. We do not allow large backpacks or coolers.

Seasonal & Day-Use Lockers

  • Locker fronts will be sanitized nightly during the deep clean process in our lodges.
  • Be courteous to your fellow skier.

Lost and Found:

  • We will discard of face masks, hand coverings (gloves), or anything other than hard goods.